Description Summary: Responsible for shaping and executing strategies to maintain and enhance the value of our portfolio, including managing a portfolio of highly valued accounts, aimed at ensuring their sustained engagement and profitability. Additionally responsible for fostering client loyalty and growth through excellent operational support, service delivery, and product consultation ensuring client needs are met or exceeded. Duties and Responsibilities: Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability. Engage regularly with assigned clients and become a trusted advisor to their business. Address client issues promptly, working collaboratively with internal and external teams to resolve any escalations. Ensure a strong understanding of your clients’ needs and products we offer, in order to cross-sell products and services to clients within your assigned portfolio. Elevate customer value by introducing cutting-edge technology solutions. Keep clients informed on industry trends, regulatory changes, and compliance requirements. Help clients be PCI Compliant and understand impacts associated with “spring” and “fall” card brand releases. Handle contract negotiations upon renewal, ensuring competitive pricing and terms. Deliver quarterly updates to management on performance metrics and strategic insights. Cultivate and maintain robust relationships with client executives, bankers, and product managers, serving as a trusted advisor. Forge productive relationships across the organization to ensure the delivery of superior products and services. Take proactive measures to mitigate risks and resolve issues that could impact both the company and client interests. Perform other duties as assigned. Basic Qualifications: Bachelor’s Degree 10+ years of merchant services industry experience in customer service, sales, implementations, relationship management, and/or project management. 10+ years experience with industry standards, including credit card processing and transactions, along with the operational support landscape and Card Brand rules. 10+ years experience building relationships, sales, and professional maturity suitable for a business environment. 10+ years experience in solution selling, capable of aligning client needs with suitable products or services. 10+ years experience with various software programs including Word and Excel, Salesforce Preferred Qualifications: Ability to quickly learn additional systems/software. Excellent communication and interpersonal skills, capable of effectively interacting with clients and internal stakeholders. Strong team player with effective conflict resolution, interpersonal, and management skills. Demonstrated ability to present to senior executives. Willingness to travel as needed. Persuasive communication skills, with a knack for sales messaging. Track record of surpassing sales and account management objectives. Outstanding ability to forge and maintain trust with key stakeholders. Competent in troubleshooting and strategic thinking to overcome obstacles and achieve objectives. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to HuntingtonCareers@Huntington.com Reasonable Accommodations Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds. EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.