This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Relationship & Retention Specialist based in United States . As a Client Relationship & Retention Specialist, you will take ownership of complex customer situations where trust, engagement, or long-term retention may be at risk. You will work directly with customers to understand the full context behind their concerns and identify the true root cause of each issue. The role combines consultative communication, investigative problem-solving, commercial judgment, and strong relationship management. You will lead challenging conversations with empathy and confidence, helping customers regain clarity and identify constructive next steps. You will collaborate across teams to resolve practical, technical, delivery, financial, and expectation-related issues while maintaining ownership of the relationship. Your work will directly contribute to customer retention, improved experiences, and stronger long-term customer value. This is a high-accountability, fully remote opportunity for someone who thrives in complex situations and can influence outcomes without relying on pressure or manipulation.