This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Care Specialist Sr. based in United States . This senior customer care role supports customers and partners across Latin America and Canada, managing the full lifecycle of complex international orders. You will act as a key liaison between customers, Sales, Logistics, freight partners, and internal cross-functional teams. The position combines customer service, order management, international logistics, trade compliance, and operational reporting. You will ensure accurate order execution, strong data integrity, timely issue resolution, and clear visibility into regional performance. The role requires sound judgment when handling escalations, documentation discrepancies, compliance risks, and complex customer requirements. You will also contribute to process improvements, automation initiatives, reporting, SOP development, and knowledge sharing across the organization. This is an impactful individual-contributor opportunity for an autonomous, analytical, and customer-focused professional comfortable working in a global and regulated environment.