Location: Mount Pleasant, Pennsylvania, United States of America Job ID: R0138764 Date Posted: 2026-07-27 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Quality Management Job Schedule: Full time Remote: No Job Description: The Opportunity Are you ready to make a direct impact on customer satisfaction, product quality, and continuous improvement in the high voltage industry? Hitachi Energy is seeking a Customer Quality Engineer to join our High Voltage Products team in Mount Pleasant, Pennsylvania. In this exciting role, you will be the voice of the customer, helping ensure the reliability and performance of industry-leading high voltage products. Working across engineering, manufacturing, quality, and project teams, you will lead investigations into product performance, coordinate customer issue resolution, and drive meaningful improvements that strengthen both customer confidence and operational excellence. This position offers a unique opportunity to work in a technically advanced and globally connected environment where your expertise will influence business decisions, support continuous improvement initiatives, and contribute to delivering world-class solutions for power transmission and distribution customers. If you enjoy solving complex challenges, collaborating with diverse stakeholders, and creating sustainable solutions, this role offers an excellent platform for growth and impact. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. How You'll Make an Impact Lead root cause investigations for failures involving high voltage products. Coordinate customer complaints and drive timely, sustainable resolutions. Partner with cross-functional teams to improve product quality and reliability. Prepare and present technical reports to internal and external stakeholders. Develop and monitor key performance indicators to support business decisions. Lead and support quality and continuous improvement projects. Provide technical support and coordinate on-site investigations when required. Identify improvement opportunities and drive implementation of corrective actions. Your Background Bachelor's degree in Engineering, or an Associate's degree combined with relevant industry experience. Experience in quality management, engineering, manufacturing, product development, or project management. Knowledge of high voltage products, electrical power systems, or related technologies is preferred. Proven ability to communicate effectively and resolve complex customer concerns. Proficiency with Microsoft Office, SAP, SharePoint, and other business systems. Fluent English communication skills; additional language capabilities are an advantage. More About Us Hitachi Energy is a global leader in advancing a sustainable energy future through innovative power transmission and distribution solutions. We foster an inclusive, collaborative culture where diverse perspectives are valued and professional development is encouraged. Employees have access to global career opportunities, cutting-edge technologies, and continuous learning experiences that support long-term growth. What We Offer Comprehensive Health Coverage – Medical, dental, vision, and prescription plans Retirement Savings – 401(k) with company match and additional contributions Paid Time Off – Flexible PTO, paid holidays Professional Growth – Tuition reimbursement and continuous learning programs Family Support – Parental leave, adoption assistance, and fertility benefits Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities. Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.