Director of Program Services at jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Infusion Intake Manager of Client Experience based in United States. The Infusion Intake Manager of Client Experience plays a pivotal role in connecting healthcare clients with the operational teams responsible for successful patient onboarding. You will oversee the referral and intake journey, ensuring cases are accurate, timely, compliant, and aligned with client and payer expectations. The role combines client relationship management, healthcare operations, revenue cycle expertise, and proactive risk management. You will use performance data to identify bottlenecks, uncover root causes, and recommend improvements that enhance patient start times and operational efficiency. You will also lead intake activities for new client implementations, helping establish workflows, requirements, escalation paths, and training plans. Success in this position requires strong communication, analytical thinking, organization, and the ability to influence multiple teams toward shared outcomes. This is an opportunity to make a measurable impact on both the client experience and access to care within a collaborative healthcare environment.