Job Type: Regular Work Location: Client Support Center - Southlake, TX 76092 Overview: 2020 Companies is now hiring a full-time Operations Supervisor! The Field Success Operations Supervisor will work with the Field Success Manager and team members to process new hires timely and accurately plus complete other related tasks. This role will also have management functions to oversee day-to-day activities of staff. To be successful in this position the Supervisor should be effective and efficient in all the following skills, qualifications, and knowledge. What's in it for you? During training, work in office 4 – 5 days per week After training, work approximately 60% in office and 40% remote Receive competitive salary paid weekly Health/Dental/Vision Insurance 401K Program Paid Time Off Paid Holidays Professional and fun environment Paid Sick Leave available in accordance with state/local ordinances Employee Assistance Program Leadership Development Program About Company 2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. Job Description: Process new hires via data file uploads timely and accurately Complete audit reports accurately as needed Supervise, mentor, and coach the team on day to day activities, Field Success related tasks, prioritization and work planning Properly inform Field Success Manager, Ops Director of area activities and relevant information Assist with setup and maintenance of new hires Assist the Field Success Manager with the development and implementation of policies, practices and procedures Facilitate strong customer service relationships with both internal and external customers Consistently display leadership while maintaining a positive attitude and being a good example at all times Stay current on new programs, processes, procedures Ensure Field Success goals and tasks are completed on schedule Ensure data and system integrity are maintained at all times Proactively anticipate and resolve issues utilizing expertise, experience, judgment, creativity and foresight Perform all other tasks as assigned Proactively support and motivate department personnel Management functions Ability to manage & oversee day to day functions of a staff of 6-8 employees Willingness to jump in and assist team members during workload peaks Administer performance reviews Build & foster a team oriented culture Identify efficiencies and implement processes to execute efficiencies Qualifications Expert level Excel user (XML Connector experience a plus) 2 yr experience using a CRM (Salesforce preferred) 2 years experience managing direct reports Strong communication skills (verbal and oral) Outstanding organization skills What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020’s Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity. WHO WE ARE 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients. WHAT WE DO Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike. WHERE WE DO IT We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes. HOW DO WE DO IT To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need. WHAT YOU CAN EXPECT FROM 2020 COMPANIES We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you. 2020 COMPANIES’ COMMITMENT We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.