Genesys Contact Center Business Analyst || Weehawken, NJ (100% Onsite) || 10+ Years || $58/hr Please send your resume to suchismita.patro@scalable-systems.com Important Skill-Set, Technologies, Certifications, and Methodologies: Genesys Cloud CX, Genesys Engage, Contact Center as a Service (CCaaS), Agile/Scrum Methodology, Requirements Management, Process Mapping, Interactive Voice Response (IVR), Computer Telephony Integration (CTI). About the Role: This 6-month, 100% onsite engagement focuses on driving enterprise contact center transformations. You will partner with business stakeholders and offshore delivery teams to define future-state customer journeys across voice, chat, email, and digital channels leveraging Genesys platforms. Key Responsibilities: …