Role: Google CES (Customer Engagement Suite) / Dialogflow Location: Philadelphia, PA / ONSITE Experience: 12+ Duration: Long Term Project Client: Capgemini/End client Job Role and Responsibilities: – Design, develop, and deploy conversational AI solutions using Google CES / Dialogflow CX / ES – Build and manage AI agents and agentic workflows leveraging Playbooks and GenAI for CX (GE4CX) – Implement multi-channel conversational experiences (chat, voice, telephony) – Integrate conversational agents with backend systems via APIs, webhooks, and cloud services – Utilize Google Cloud services (Cloud Functions, Pub/Sub, Vertex AI, etc.) for scalable solutions – Design and optimize intents, entities, and conversation flows – Build context-aware and adaptive AI agents using modern agentic frameworks – Collaborate with UX designers, product managers, and business stakeholders – Ensure performance optimization, monitoring, and continuous improvement of AI solutions – Apply best practices in security, scalability, and maintainability **Required Skills & Qualifications** **Core Expertise** – Strong hands-on experience with: – **Google CES (Customer Engagement Suite)** – **Dialogflow CX / ES** – **Playbooks & conversational orchestration** – **GE4CX (Generative AI for Customer Experience)** **AI & Agentic Systems** – Experience building: – **Agentic AI solutions** – **Autonomous or semi-autonomous AI agents** – **Multi-step reasoning conversational systems** – Understanding of: – **LLMs, prompt engineering, grounding techniques** – **RAG (Retrieval-Augmented Generation)** **Google Cloud Platform** – Strong understanding of: – **GCP architecture and services** – Vertex AI – Cloud Functions / Cloud Run – Pub/Sub – BigQuery – Experience in deploying cloud-native applications **Development Skills** – Proficiency in **Python, JavaScript, or Java** – Experience with **REST APIs, microservices, and integrations** – Familiarity with **CI/CD pipelines and DevOps practices** Shahid Shaikh Senior Lead Technical Recruiter 2050 Center Avenue | Suite 600 | Fort Lee, NJ 07024 Direct Number: (201) 354-2896 tel: (201) 242-5505 x121 Email: shahid.m@wonese.com ” style=”margin:0px” target=”_blank”> shahid.m@wonese.com : : : : APPLY NOW 🔔 Get our daily C2C jobs / Hotlist notifications on WHATSAPP TELEGRAM LINKEDIN Related