Role Overview This is a senior Hogan IDS support and problem management role supporting deposit applications. We're looking for someone who can investigate production issues, perform root cause analysis, advise development teams, and serve as a trusted subject matter expert. This is not a hands-on application development role and not a Java-focused position. That positioning should help significantly reduce the volume of unqualified Hogan keyword-stuffed resumes Erin has been seeing. Key Responsibilities Diagnose unknown issues quickly Understand system behavior across multiple applications Determine what failed and why Restore service rapidly Document resolutions Recommend preventive improvements Share knowledge with junior team members Act as a subject matter expert Advise Change-the-Bank development teams Help determine solution approaches Explain complex Hogan behaviors Provide guidance more often than writing code Required Qualifications Bachelor’s degree in a relevant field (or equivalent combination of education, certifications, and experience in lieu of a degree). Strong Hogan experience Ability to support critical production systems Fit within a very high-performing team culture Advanced troubleshooting ability Creative problem-solving skills Deep Hogan system expertise Capability to operate within a mission-critical environment Production support in critical banking systems Deep Hogan IDS experience Deposits domain expertise Strong mainframe background COBOL JCL CICS VSAM Working knowledge of DB2 Production support experience Incident management experience Root cause analysis experience Exceptional problem-solving skills Preferred Qualifications Experience supporting multiple Hogan applications Banking core deposits knowledge Ability to mentor junior staff Strong communication skills Ability to work independently during major incidents Location: Pittsburgh, PA (relocation assistance is offered) About Techstra Solutions Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: www.techstrasolutions.com Equal Employment Opportunity Statement Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.