Role: IVR Business System Analyst Location: Remote Duration: 12+ Months Requirements: BSA Experience with analyzing cross-functional requirements Understanding of Call Center IVR / Agentic AI-based applications Experience translating high-level requirements into techno-functional requirements based on Solution Architecture Good understanding of Gen AI and Agentic AI capabilities Understanding of Agentic AI Evals Business Analyst Onshore Experience with analyzing cross-functional requirements Understanding of Call Center IVR / Agentic AI-based applications Experience translating high-level requirements into techno-functional requirements based on Solution Architecture Good understanding of Gen AI and Agentic AI capabilities Understanding of Agentic AI Evals Experience in Carelon SCS Applications and business processes is preferred. Understanding of Voice / Chat AI Agents is preferred In compliance with the salary transparency law, the expected pay range for this role is $50 – 60/hr. Actual compensation depends on experience and interview evaluation. Thanks Mayank Verma Senior Technical Recruiter | Empower Professionals …………………………………………………………………………………………………………………….. Mayank@empowerprofessionals.com : : : : APPLY NOW 🔔 Get our daily C2C jobs / Hotlist notifications on WHATSAPP TELEGRAM LINKEDIN Related