UI Builder & Now Experience • Design and build responsive pages, dashboards, and configurable workspaces using ServiceNow UI Builder. • Configure components, data resources, client state parameters, event handlers, and dynamic data bindings. • Customize the Next Experience UI and build reusable frontend components utilizing modern JavaScript and web components. Customer Service Management (CSM) • Lead the design and configuration of ServiceNow CSM core modules, including Case Management, Agent Workspace, Account & Contact Management, and Entitlements. • Implement advanced customer workflows, playbooks, and service contracts aligned with business needs. • Integrate CSM with external systems like CRM, ERP, and legacy platforms using REST/SOAP APIs and IntegrationHub. Technical Leadership & Platform Governance • Drive technical solution design, code reviews, and upgrade-safe development standards across the team. • Mentor junior and mid-level developers, promoting platform best practices and clean scripting. • Oversee instance maintenance, application scoping, dynamic ACL security settings, and smooth family upgrades Contact Information Email: dhanraj.saliyan@ampcus.com Click the email address to contact the job poster directly. Related