This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Onboarding & Learning Experience based in the United States. This leadership role is responsible for shaping and delivering onboarding and learning experiences for a large, operationally focused service environment. You’ll own programs from strategy through execution, ensuring new hires and existing teams are equipped to perform effectively as products and processes evolve. The role combines learning enablement, change management, communications, workforce planning, and disciplined program management. You’ll coordinate closely with Operations, Workforce Management, Quality, Compliance, and other stakeholders to align priorities and execution. You’ll also lead a small team, providing direction, coaching, feedback, and opportunities for professional growth. Success will depend on your ability to translate complex changes into clear learning plans, communications, and practical resources delivered on schedule. This is a fully remote opportunity with a collaborative, cross-functional environment and occasional travel of up to 20%.