EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals. As a key member embedded in the Scrum team, you will translate business needs into actionable requirements and user stories, lead documentation efforts, and collaborate closely with engineering, QA, and business stakeholders to deliver high-quality products that solve critical challenges in the US healthcare payment space. *Base Pay Range: $60,100 - $98,700 For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits We are seeking a highly motivated, detail-oriented Product Owner based in Jacksonville, FL to join our agile team within EXL's Payment Integrity function. A Bachelor's degree along with 6+ years of experience as a Business Analyst, Product Owner, or in a similar role within an Agile/Scrum environment. Strong understanding of Agile methodologies and product lifecycle management. Excellent communication, documentation, and stakeholder management skills. Experience with tools such as Jira, Confluence, or similar. Ability to work cross-functionally and manage multiple priorities in a fast-paced environment. Preferred Experience: Experience with Healthcare IT and claims processing Skills and Core Strengths: Requirements elicitation, process mapping (As-Is / To-Be), and gap analysis Functional specifications (FSDs), acceptance criteria, and data/workflow analysis Translating complex business needs into clear, testable technical requirements User story writing and refinement, backlog prioritization, and grooming Sprint planning and execution as the voice of the customer within the Scrum team Participation in all agile ceremonies and continuous business-technical alignment Azure DevOps, Jira, Confluence, or equivalent backlog and documentation tools Familiarity with data analytics or reporting tools a plus Teamwork: Working collaboratively with others to achieve common goals and positive results. Continuous Learning: Creating the environment and processes for ongoing learning at an individual and organizational level. Customer Advocate: Keeping the customer top of mind, understanding current and future needs. Manage Change: Leading and enabling the process of change and its effect on individuals and the organization. What We Offer EXL Health offers an exciting, fast-paced, and innovative environment, bringing together sharp, entrepreneurial professionals eager to influence business decisions. From your very first day, you get the opportunity to work closely with highly experienced, world-class Healthcare consultants. You can expect to learn many aspects of the businesses our clients engage in, along with effective teamwork and time-management skills, key aspects for personal and professional growth. We provide guidance and coaching to every employee through our mentoring program, wherein each junior-level employee is assigned a senior-level professional as an advisor. The sky is the limit for our team members. The unique experiences gathered at EXL Health set the stage for further growth and development in our company and beyond. If you're ready to be more than an employee and join a team where your contributions shape the narrative of innovation, this is your moment. Apply now, and let's embark on a journey where your skills and ambitions find their perfect match. Become a vital part of EXL's mission to redefine what's possible. *The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. Business Analysis: Elicit requirements, map current and future-state processes (As-Is / To-Be), perform gap analysis, and document functional specifications (FSDs) and acceptance criteria. Lead Documentation Efforts: Own the creation and maintenance of detailed documentation, including user stories, functional specifications, and acceptance criteria. Story Management: Write, refine, and manage user stories in the product backlog, ensuring clarity and alignment with business goals. Sprint Planning & Execution: Collaborate with engineering and Scrum teams to plan sprints, prioritize backlogs, and ensure timely delivery of features. Scrum Team Integration: Act as the voice of the customer within the Scrum team, participating in all agile ceremonies and ensuring continuous alignment between business and technical teams. Validation Leadership: Coordinate with QA and business users to validate features and ensure they meet acceptance criteria and business expectations. Business Translation: Serve as a liaison between business stakeholders and engineering, translating complex business needs into clear technical requirements.