Position: Program Manager – Telecom Domain Location: Bay Area, CA Role Overview looking for an experienced Program Manager to support a strategic client engagement. • The ideal candidate combines program management discipline with deep expertise in telecom contract lifecycle management, vendor management, and telecom expense management (TEM). • Own contracts, billing, inventory, and vendor relationships across a large, complex telecom environment. • Prior experience managing enterprise telecom contracts, carrier relationships, and spend optimization programs is a strong advantage. Key Responsibilities Contract Lifecycle Management (CLM) • Own end-to-end contract lifecycle management for telecom vendor and carrier agreements, from drafting through negotiation, execution, renewal, and closeout. • Lead contract negotiations with telecom vendors and carriers to secure favorable commercial terms, pricing, and SLAs. • Manage contract renewals proactively, tracking key dates, obligations, and renegotiation windows to avoid lapses or unfavorable auto-renewals. • Maintain a centralized repository of contracts, amendments, and related documentation with clear audit trails. Telecom Expense Management (TEM) & Billing • Oversee Telecom Expense Management (TEM) processes, ensuring accurate tracking, allocation, and forecasting of telecom spend. • Manage billing and invoice management workflows, validating invoices against contracted rates and resolving discrepancies. • Conduct regular spend analysis to identify cost trends, anomalies, and optimization opportunities across the telecom portfolio. • Drive cost optimization initiatives, including rate renegotiation, service consolidation, and elimination of unused or duplicate services. Inventory & Vendor Management • Maintain accurate inventory management of telecom assets, services, and circuits across the organization. • Manage relationships with telecom vendors and carriers, holding them accountable to contractual and SLA commitments. • Lead SLA management, tracking vendor performance against defined service levels and driving corrective action where needed. • Serve as the primary point of escalation for vendor performance issues and service disruptions. Dispute Resolution & Governance • Lead dispute resolution efforts with telecom vendors, including billing discrepancies, service credits, and contractual disagreements. • Establish governance frameworks, reporting cadences, and escalation paths for contract and vendor performance. • Partner with legal, procurement, and finance teams to ensure compliance with contractual and regulatory requirements. • Provide executive-level reporting on contract status, vendor performance, spend trends, and risk exposure. Understanding Of • Line Provisioning & Order-to-Activate. • Line Decommissioning & Reclamation. • Invoicing, Billing & Cost Assurance. • Contracting & Commercial Management. • Vendor & Carrier Management. • Aggregator Management. • Intake Request Management. • Policy, Governance & Compliance. Required Experience and Skills • 8+ years in Program Management, Contract Management, Telecom Expense Management, or Vendor Management roles. • Proven experience with Contract Lifecycle Management (CLM), including contract negotiations and renewals. • Strong background in Telecom Expense Management (TEM), billing and invoice management, and spend analysis. • Experience with inventory management of telecom assets and services. • Demonstrated success in dispute resolution and vendor management, including SLA management. • Track record of driving cost optimization across large telecom portfolios. • Strong negotiation, analytical, and stakeholder management skills. • Ability to work cross-functionally with legal, procurement, finance, and technology teams. Contact Information Email: geetu@spiceorb.com Click the email address to contact the job poster directly. Related