It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. The Role As Senior Director of Engineering for Identity Governance, you will own the engineering strategy and execution for Veza's identity governance and lifecycle management capabilities — including access reviews, lifecycle management (LCM), and the platform's ServiceNow integration surface. You will partner closely with Product, Security, Infrastructure, Customer Success, and executive leadership to deliver scalable, secure, highly reliable enterprise software that governs who has access to what, and why. You will be responsible for developing engineering leaders, raising the technical bar, improving execution, and ensuring Veza's identity governance platform can scale to support rapidly growing enterprise adoption — including deep integration into ServiceNow workflows. Responsibilities Engineering Leadership Lead and scale engineering teams across Access Security & ServiceNow Integrations, LCM, Access Review, and FE Platform & Design Systems. Establish engineering strategy, priorities, operating mechanisms, and measurable objectives across the identity governance portfolio. Build a culture of technical excellence, ownership, accountability, and innovation. Hire, mentor, and retain exceptional engineering managers, staff engineers, and individual contributors. Develop the next generation of engineering leaders and establish strong succession plans. Partner with executive leadership on organizational design and long-term engineering strategy. Technical & Platform Strategy Define and execute the technical vision for Veza's identity governance and administration (IGA) capabilities — lifecycle management, and access review workflows. Drive architecture decisions across distributed systems, data platforms, APIs, and the ServiceNow integration layer. Ensure the platform can ingest, normalize, and reason over identity, entitlement, and access lifecycle data at enterprise scale. Own the technical strategy for how Veza's governance capabilities surface inside ServiceNow — balancing native integration depth against delivery speed. Lead initiatives focused on scalability, availability, performance, security, and reliability across governance workflows. Establish strong architectural principles for the shared FE platform and design system that underpin governance UX. Champion investments in platform foundations, developer productivity, automation, and reduction of technical debt. Product Engineering Partner with Product leadership to translate customer and market requirements — particularly around access certification cycles, joiner/mover/leaver lifecycle events, and governance audit requirements — into an effective engineering roadmap. Drive predictable execution of complex, cross-team initiatives spanning Access Review, LCM, and ServiceNow Integrations. Ensure engineering teams maintain a strong focus on customer outcomes, audit/compliance requirements, and product quality. Participate in strategic customer discussions when technical leadership is required, particularly for enterprise governance and compliance conversations. Help define and prioritize governance capabilities that differentiate Veza in the enterprise security and compliance market. Security & Reliability Maintain a high engineering bar for security, privacy, compliance, and operational resilience — critical given the audit and compliance nature of governance workflows. Establish robust practices for testing, observability, incident response, and production operations. Ensure the governance platform meets the reliability, security, and auditability expectations of large enterprise and regulated customers. Partner closely with Security and Infrastructure leadership on threat modeling, secure development, and platform resilience. Engineering Operations Establish effective planning, prioritization, and execution processes across the governance engineering org. Improve predictability of delivery without creating unnecessary process overhead. Define and monitor meaningful engineering metrics around quality, velocity, reliability, and customer/audit impact. Drive continuous improvement across development, testing, release, and operational processes. Identify and remove organizational and technical bottlenecks, including those arising from ServiceNow platform dependencies. Qualifications 12+ years of software engineering experience, including 5+ years leading engineering organizations at the Director/Senior Director level. Proven experience leading multiple engineering teams and developing engineering managers and senior technical leaders. Experience building and operating enterprise SaaS, cloud platforms, security products, or distributed systems at scale. Strong technical background in distributed systems, cloud architecture, data platforms, APIs, and modern software engineering. Experience with identity governance, lifecycle management, IAM, IGA, or related compliance-driven domains is highly desirable. Demonstrated ability to lead complex, cross-functional initiatives from strategy through production. Track record of recruiting and retaining high-performing engineering organizations. Strong business judgment and ability to connect engineering investments to customer, audit, and compliance outcomes. Excellent written and verbal communication skills, including the ability to communicate effectively with executive leadership. Preferred Experience Enterprise security or cybersecurity background. Direct experience with Identity Governance and Administration (IGA), access certification/attestation, or lifecycle management (joiner/mover/leaver) systems. Experience integrating a product natively into a large platform ecosystem (e.g., ServiceNow, Salesforce) — including navigating a partner platform's own architecture and release cycles. Experience with policy engines, entitlement systems, or large-scale access/identity data. Experience owning a frontend platform or design system serving multiple product teams. Experience supporting Fortune 500 or highly regulated enterprise customers (SOX, SOC 2, financial services, healthcare). Experience in a high-growth startup environment, ideally post-acquisition integration into a larger platform company. Leadership Profile We are looking for a leader who is: Technically deep — You can challenge architectural decisions, understand complex distributed systems, and earn credibility with senior engineers. Strategic — You can translate company strategy into a coherent multi-year engineering roadmap for identity governance. Execution-oriented — You create clarity, establish accountability, and consistently deliver meaningful outcomes. Customer-focused — You understand enterprise governance, audit, and compliance requirements and ensure engineering priorities reflect real customer needs. Talent-driven — You attract exceptional people, develop leaders, and build organizations that scale. Collaborative — You work effectively across Product, Security, Infrastructure, Sales, Customer Success, and executive leadership — including navigating a partner platform relationship with ServiceNow. High ownership — You are comfortable operating in ambiguity and take responsibility for outcomes rather than simply managing process. What Success Looks Like In the first 12 months, you will: Establish a clear engineering strategy for identity governance aligned with Veza's product and business objectives. Strengthen the engineering leadership team across Access Security, LCM, Access Review, and FE Platform. Improve engineering execution, quality, and delivery predictability across the governance portfolio. Define and execute the technical roadmap for lifecycle management, and ServiceNow integration depth. Improve scalability, reliability, security, and audit-readiness of governance workflows. Build strong partnerships across Product, Security, Infrastructure, and Customer Success. Develop a high-performing engineering culture capable of supporting Veza's next stage of growth. For positions in this location, we offer a base pay of $254,500 - $445,400 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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