This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Desk Engineer based in the United States. This is a fully remote technical support role serving as a Tier 1 frontline resource across multiple client environments. You will troubleshoot a broad range of hardware, software, endpoint, identity, networking, and Microsoft 365 issues. The position offers exposure to diverse technologies and industries within a fast-paced Managed Service Provider environment. You will balance technical problem-solving with responsive, professional communication and strong customer service. Success requires disciplined ticket management, thorough documentation, effective prioritization, and the ability to meet service-level targets. You will also gain hands-on experience with modern cloud, security, endpoint management, RMM, and ITSM technologies. This role is well suited to a technically curious support professional who enjoys variety, learning, and solving problems for multiple clients.