LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog. Responsibilities: Lead client workshops and focus groups to elicit, analyze, and document business requirements; Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks; Conduct gap analysis to identify the delta between current legacy processes and ServiceNow 'Out of the Box' (OOTB) functionality; Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs); Review all user stories and requirements for accuracy, completeness, and ambiguity; Provide guidance and mentorship to junior developers and junior analysts; Conduct peer reviews of functional designs and test scripts; Develop detailed process maps, workflows, and data models; Advise government stakeholders on ServiceNow best practices; Collaborate with System Architects to ensure functional designs are technically feasible; Ensure all solution designs adhere to federal IT standards, including Section 508 compliance and FISMA/NIST security controls; Develop and execute User Acceptance Testing (UAT) plans; Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks. Required Qualifications: U.S. Citizenship and ability to obtain/maintain a Secret Level security clearance; Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field; 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform; Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies); Experience working in an Agile/Scrum environment; Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM); Strong experience with Jira, ServiceNow Agile, or Azure DevOps; Proficiency in Visio, LucidChart, or similar tools; ServiceNow Certified System Administrator (CSA) - REQUIRED.