Job Type: Regular Work Location: Client Support Center - Southlake, TX 76092 Overview: 2020 Companies is now hiring for a remote Technical Training Lead The Technical Training Lead supports the Shared Services Training organization by creating, maintaining, and distributing high-quality training content for 2020 Companies' client programs and onboarding initiatives. This role partners closely with the Technical Training Manager, Account Managers, Project Coordinators, and the Onboarding team to develop instructional materials, surveys, SCORM modules, videos, and onboarding resources that prepare field representatives and employees for successful execution. The Technical Training Lead is expected to manage multiple training assignments simultaneously while maintaining high standards of quality, consistency, and responsiveness. This role plays a key part in supporting field readiness, onboarding success, standardized documentation, and continuous improvement across all client programs. What's in it for you? Work remotely, from home Health/Dental/Vision benefits 401K Program with matching Paid Time Off Paid Holidays Partial mobile reimbursement Scholarship opportunities for employees and direct family members Employee Assistance Program Leadership Development Program Employees' special pricing for multiple clients Job Description: Key Responsibilities Monitor communications from Account Managers regarding new and existing projects Attend project kickoff meetings to gather training requirements Develop and maintain professional instructional guides using standardized templates Design field-ready PDF instructions and technical job aids Create, edit, and maintain instructional videos from field recordings and digital assets Assist with SCORM module creation, publishing, and maintenance Develop technical and foundational training content for field representatives Build and maintain project surveys supporting client execution requirements Maintain the Training Tracker to ensure project transparency Update training materials based on client changes and field feedback Maintain the SharePoint content library and version control Monitor training assignments and completion reporting Assist with Teams channel moderation and onboarding support Collaborate with the Technical Training Manager on workload priorities Recommend improvements to training documentation, workflows, and instructional content Support cross-functional teams to ensure successful project execution Qualifications 3–5 years of experience in Training, Instructional Design, Project Coordination, Client Services, or a related field Experience creating technical documentation, instructional guides, or training materials Strong written and verbal communication skills Excellent organizational skills with exceptional attention to detail Ability to manage multiple concurrent assignments and deadlines Strong collaboration and relationship management skills Experience using Microsoft Office Suite, including Excel Experience with Canva, Adobe Creative Suite, Articulate SCORM, Synthesia, SharePoint, or similar content creation tools is preferred Video editing experience preferred Creative problem-solving skills with a continuous improvement mindset Success Metrics Success in this role may be measured by: Accuracy and quality of instructional materials Timely completion of assigned training deliverables Survey quality and standardization SCORM module completion and publishing Training documentation accuracy Content library maintenance Onboarding support effectiveness Cross-functional collaboration Responsiveness to project needs Continuous improvement of training materials and processes Work Environment This role operates in a fast-paced, collaborative environment supporting enterprise client programs, onboarding initiatives, and field execution. The ideal candidate is highly organized, detail-oriented, creative, and comfortable managing multiple priorities while producing high-quality training materials that support operational excellence. What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020’s Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity. WHO WE ARE 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients. WHAT WE DO Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike. WHERE WE DO IT We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes. HOW DO WE DO IT To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need. WHAT YOU CAN EXPECT FROM 2020 COMPANIES We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you. 2020 COMPANIES’ COMMITMENT We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.