This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Specialty Services Navigator based in United States. The Specialty Services Navigator provides high-touch operational and client support across complex service workflows. This role combines case management, issue resolution, specialized coordination, and project-based work. You will investigate complaints and escalations while ensuring concerns are addressed promptly and professionally. A strong focus on client safety and wellbeing is essential, including recognizing concerns and coordinating appropriate support. The position works closely with cross-functional teams to resolve issues and improve the overall client experience. This is a remote, collaborative environment suited to someone who thrives on ownership, critical thinking, and continuous improvement. The role also offers opportunities to take on specialized initiatives and contribute to broader operational improvements.