Technical Business Analyst – (Google CCAI) Location: Charlotte, NC – onsite Job Summary 5+ years of experience as a Business Analyst or Technical Business Analyst. 2+ years of experience working on AI, Conversational AI, Contact Center, or Customer Experience (CX) platforms. Hands-on experience with Google Dialogflow CX or Dialogflow ES. Experience working with Google Contact Center AI (CCAI). Experience working with Google Contact Center AI (CCAI) . Strong knowledge of IVR call flows, DTMF routing, menu trees, and speech-enabled self-service systems . Experience with Genesys Cloud CX , including IVR, routing, and integrations. Experience gathering business requirements and creating: Functional Specifications User Stories Acceptance Criteria Process Flows Experience designing or documenting: Dialogflow CX Flows Pages Intents Entities Route Groups Fulfillment Webhooks Experience defining API and system integration requirements. Strong SQL skills for data validation and analysis. Experience with UAT planning, test cases, defect tracking, and requirement traceability. Experience using JIRA or similar Agile tools. Email is the best way to reach me. Looking forward to working with you Thanks & Regards, Harshith Reddy harshith0728@gmail.com : : : : APPLY NOW 🔔 Get our daily C2C jobs / Hotlist notifications on WHATSAPP TELEGRAM LINKEDIN Related